FAQs

Q. Are you a licenced company?

A. Yes. We are licenced by the public carriage office under Licence Number: 008609/01/03

Q. Is your service available day and night?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. Are your prices fixed?

A. Yes. The prices are fixed for pre-booked transfers. But if there is any additional drop offs pickups or diversions there will be additional charges.

Q. Will I incur any extra charges if my flight is delayed or cancelled by the airline?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time for you.

Q. What happens after I have made an online booking?

A. We will review your request and send you an email confirming the booking with a booking confirmation number.

Q. We have children travelling with us, can you provide child/infant seats?

A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats/booster seat/forward facing seat of your own choice free of charge per transfer.

Q. How do I find my driver at the airport?

A. Our driver will wait in the arrival hall with your name on card usually by the airport information desk.

Q. Can I smoke in the car?

A. No. We operate a strict no smoking policy in all our vehicles.

Q. Will I be sharing with anyone else?

A. No. We do not operate a shared taxi service.

Q. What do I do if I can't locate my driver?

A. Please call us +44(0)2071129233 and our admin team will help you find your driver in the terminal.

Q. Is gratuity included in the price?

A. No. It is at the passenger choice.

Q. How does your membership discount work?

A. If you are our member and if you use our service on a regular basis, you can be eligible for a membership discount. This will be reviewed individually by our account managers.

Q. How can I benefit from London Airport Transfers?

• we provide on time services
• meet and greet on arrival
• free child seat facilities
• helpful driver all the time
• safe and pleasant journey